FAQs
How does the hire process work?
It’s simple! Browse our collection online and select your dress. Use the calendar to check availability, then choose your hire dates. You can opt for Click and Collect or Express Post delivery at checkout. We’ll handle the rest!
How long is the hire period?
Our standard hire period is 4 days.
What are my delivery options?
You can choose Click and Collect from our store on your start date or Express Post for a flat fee of $15. A $15 return fee applies for postal returns.
Is there a bond or security deposit?
Yes, authorised hold on the card and this is removed after the dress is returned in good condition.
What if the dress doesn’t fit?
We get it—fit is everything. Contact us immediately, and we’ll do our best to help you find a solution.
Can I hire more than one dress at a time?
Absolutely! You can hire multiple dresses for different dates or the same event—just check availability for each.
How do I return my dress?
If you selected Express Post, simply use the pre-paid return label provided. For Click and Collect, return it to our store on the agreed date.
What happens if the item is damaged or lost?
If the garment is lost, stolen, or damaged beyond repair, you will be charged a replacement fee based on the garment’s value and availability.
What happens if I return the item late?
If your return is late, a late fee of 50% of the hire fee will be charged for each day overdue. If the late fees reach 200% of the retail value, the dress is yours to keep. If the garment hasn’t been returned within 15 days, it will be considered non-returned, and your card will be charged 200% of the retail value, minus any late fees and bond already paid.
Who is responsible for cleaning the items?
We handle all cleaning between hires—no need for you to worry about it! Please don’t attempt to clean, press, alter, or repair the garment yourself.
